Warranty Information

Providing you a positive homeownership experience is a priority for us! Once any items identified at your initial Home Orientation are addressed by your Construction Manager, our in-house Customer Care team takes over to assure that any questions or concerns you have are addressed in a timely and courteous manner.

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All Warranty Requests must be submitted using our online form.

Submit a Request

This form should be used to report any Warranty Requests to Main Street Homes within the first year of home ownership.  Please refer to Main Street Homes’ Warranty Manual to help determine what items are covered under warranty and which are homeowner maintenance issues.  You may include as many items to your request using the “Add Additional Issue/Item” button before submitting your form.

To contact our Customer Care team during normal business hours, please call 804-423-0368.

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In the case of a true emergency, please dial 911. If you are experiencing an issue that must be addressed urgently, please contact the appropriate vendor for the most prompt response. This information can be found in your Orientation Binder or on the urgent contact sticker provided for you at your orientation (most likely attached inside your electrical box).  A generic list can be accessed here.

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You should have received a copy or link to Main Street Home’s Warranty Manual at Orientation.  This manual provides many helpful homeowner tips and serves as a guide to warrantable items.  Click here to access a copy of the manual.

In addition to Main Street Homes’ one-year warranty program, we also provide each of our homeowners a transferrable 5-year structural warranty through Residential Warranty Company, LLC (RWC).  A copy of this was provided to you upon receipt of your validation letter, click here to download a copy. 


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